Field Service Engineer - Bancsource (Tallahassee, FL)
Company Description Job Description Essential Duties and Responsibilities include the following, but not limited to:
o Prioritizing and planning service calls.
o Working with local service team and service management team to reassign calls as required.
o Timely and accurate reporting of service updates and call closure information to the call center.
o Escalation of issues to service management team as required.
o Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.
).
o Organize and utilize technical documentation in support of job responsibilities.
o Troubleshooting of problems.
o Clearing of paper jams, card jams, bill jams, deposit jams, etc.
o Maintenance of ATMs including replacement of consumable materials, belts, and air filters, feed parts, assemblies, etc.
o Clean equipment exterior and interior on each service call.
o Adhere to service operating procedures.
o Take ownership of your assigned territory and meet service performance goals.
o Actively participate in equipment, maintenance and supply sales lead program.
o Participate in special background checks based on customer base.
Supervisory
Responsibilities:
This job has no supervisory responsibilities.
Competencies:
Oral Communication - will need to be able to speak clearly and persuasively in a positive manner even in negative situations as well as listen and ask for clarification when needed.
Team Work - will contribute to building a positive team spirit.
Attendance/Punctuality - will be at work and on time to work on a consistent basis and will ensure work duties are covered when absent.
Qualifications:
Education and/or Experience Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:
Work Environment:
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
o Prioritizing and planning service calls.
o Working with local service team and service management team to reassign calls as required.
o Timely and accurate reporting of service updates and call closure information to the call center.
o Escalation of issues to service management team as required.
o Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.
).
o Organize and utilize technical documentation in support of job responsibilities.
o Troubleshooting of problems.
o Clearing of paper jams, card jams, bill jams, deposit jams, etc.
o Maintenance of ATMs including replacement of consumable materials, belts, and air filters, feed parts, assemblies, etc.
o Clean equipment exterior and interior on each service call.
o Adhere to service operating procedures.
o Take ownership of your assigned territory and meet service performance goals.
o Actively participate in equipment, maintenance and supply sales lead program.
o Participate in special background checks based on customer base.
Supervisory
Responsibilities:
This job has no supervisory responsibilities.
Competencies:
Oral Communication - will need to be able to speak clearly and persuasively in a positive manner even in negative situations as well as listen and ask for clarification when needed.
Team Work - will contribute to building a positive team spirit.
Attendance/Punctuality - will be at work and on time to work on a consistent basis and will ensure work duties are covered when absent.
Qualifications:
Education and/or Experience Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:
Work Environment:
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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