Help Desk Support Team Lead
Alpha II Alpha II Tallahassee, FL Tallahassee, FL Estimated:
$60.
1K - $76.
1K a year Estimated:
$60.
1K - $76.
1K a year 1 day ago 1 day ago 1 day ago Alpha II is a growing, fast-paced, healthcare software-as-a-service company that offers a great culture.
For almost 40 years, Alpha II's experienced healthcare professionals have worked together to gather, analyze, and interpret healthcare coding and billing rules and regulations.
This continuing effort has produced top-notch healthcare revenue cycle solutions for some of the largest hospital systems, physician groups, government entities, clearinghouses, and other Fortune 500 channel partners.
We commit to remain at the forefront of the ever-changing healthcare industry, to provide the best possible solutions and support to our clients, and to evaluate the quality of our solutions and support from the client perspective.
Join Alpha II, where your unique talents will contribute to better healthcare outcomes for all.
Job purpose:
This position is responsible for performing technical and administrative work in the development, troubleshooting, installation, and maintenance of computer systems of Alpha II.
Install and maintain both hardware and software relating to the needs of the company.
Ensure the proper level of customer service is adhered to.
This position will also be responsible for providing technical coaching and mentorship to help develop other members of the Help Desk team.
Essential Functions:
Develop and provide technical coaching and mentoring to other helpdesk employees Oversee implementation of desktop configuration management at the help desk level Monitor and approve help-desk employees time Set up, maintain and troubleshoot computer, network, mobile and office phone systems Set up, maintain and troubleshoot printers, scanners and other peripherals Set up, maintain and troubleshoot audio visual equipment Install and configure security approved software Assist in remaining in compliance with security accreditation(s).
Provide professional phone support, remote and onsite customer service to end users Document all areas of work Document issue resolution using issue tracking system Maintain inventory of all hardware and software resources and parts Work with outside vendors as needed Maintain excellent communication with all end users and other members of the IT Department Other duties as assigned
Qualifications:
BS in Computer Science or related field or a combination of education and equivalent experience in relevant field Minimum 5 years managing a help desk team Must exhibit a professional and, patient demeanor when providing technical assistance to end users who may lack technical skills and knowledge Must be a natural problem solver who pays attention to details 5
years of experience in installing, configuring, and maintaining Windows 1x operating systems 5
years of experience installing, configuring, and maintaining Microsoft Office including Outlook, Excel, Word and Visio 5
years' experience with network and local printers as well as other peripherals Ability to provide user level support on PC and application issues Excellent written and oral communication skills Beneficial but not required:
TCP/IP networking and related network services (i.
e.
DNS, SMTP, DHCP, etc.
) Active Directory concepts and administration Active Directory group policy administration Knowledge of wireless access points Knowledge of anti-virus and anti-malware software Knowledge of hard drive encryption Mobile device configuration Physical Requirements:
Standing, sitting, kneeling, stooping, lifting, bending, climbing, twisting upper body, walking, pushing, pulling, occasional lifting and carrying of large boxes up to 50 lbs, listening, talking, use of telephone, exposure to computer monitor screens and repetitive data entry.
Estimated Salary: $20 to $28 per hour based on qualifications.
$60.
1K - $76.
1K a year Estimated:
$60.
1K - $76.
1K a year 1 day ago 1 day ago 1 day ago Alpha II is a growing, fast-paced, healthcare software-as-a-service company that offers a great culture.
For almost 40 years, Alpha II's experienced healthcare professionals have worked together to gather, analyze, and interpret healthcare coding and billing rules and regulations.
This continuing effort has produced top-notch healthcare revenue cycle solutions for some of the largest hospital systems, physician groups, government entities, clearinghouses, and other Fortune 500 channel partners.
We commit to remain at the forefront of the ever-changing healthcare industry, to provide the best possible solutions and support to our clients, and to evaluate the quality of our solutions and support from the client perspective.
Join Alpha II, where your unique talents will contribute to better healthcare outcomes for all.
Job purpose:
This position is responsible for performing technical and administrative work in the development, troubleshooting, installation, and maintenance of computer systems of Alpha II.
Install and maintain both hardware and software relating to the needs of the company.
Ensure the proper level of customer service is adhered to.
This position will also be responsible for providing technical coaching and mentorship to help develop other members of the Help Desk team.
Essential Functions:
Develop and provide technical coaching and mentoring to other helpdesk employees Oversee implementation of desktop configuration management at the help desk level Monitor and approve help-desk employees time Set up, maintain and troubleshoot computer, network, mobile and office phone systems Set up, maintain and troubleshoot printers, scanners and other peripherals Set up, maintain and troubleshoot audio visual equipment Install and configure security approved software Assist in remaining in compliance with security accreditation(s).
Provide professional phone support, remote and onsite customer service to end users Document all areas of work Document issue resolution using issue tracking system Maintain inventory of all hardware and software resources and parts Work with outside vendors as needed Maintain excellent communication with all end users and other members of the IT Department Other duties as assigned
Qualifications:
BS in Computer Science or related field or a combination of education and equivalent experience in relevant field Minimum 5 years managing a help desk team Must exhibit a professional and, patient demeanor when providing technical assistance to end users who may lack technical skills and knowledge Must be a natural problem solver who pays attention to details 5
years of experience in installing, configuring, and maintaining Windows 1x operating systems 5
years of experience installing, configuring, and maintaining Microsoft Office including Outlook, Excel, Word and Visio 5
years' experience with network and local printers as well as other peripherals Ability to provide user level support on PC and application issues Excellent written and oral communication skills Beneficial but not required:
TCP/IP networking and related network services (i.
e.
DNS, SMTP, DHCP, etc.
) Active Directory concepts and administration Active Directory group policy administration Knowledge of wireless access points Knowledge of anti-virus and anti-malware software Knowledge of hard drive encryption Mobile device configuration Physical Requirements:
Standing, sitting, kneeling, stooping, lifting, bending, climbing, twisting upper body, walking, pushing, pulling, occasional lifting and carrying of large boxes up to 50 lbs, listening, talking, use of telephone, exposure to computer monitor screens and repetitive data entry.
Estimated Salary: $20 to $28 per hour based on qualifications.
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