978342 - BENEFITS SERVICES SPECIALIST I - 40034142
Requisition No:
378342
Agency:
Economic Opportunity
Working Title:
978342 - BENEFITS SERVICES SPECIALIST I - 40034142
Position Number:
40034142
Salary:
$34,501.44 - $39,000
Posting Closing Date:
05/21/2021
JOB TYPE:
FULL TIME /CAREER SERVICE
POSITION LOCATION:
Tallahassee, FL (relocation benefits are not available for this position)
INTERNAL AGENCY
www.floridajobs.org/
Our Organization and Mission:
The Florida Department of Economic Opportunity (DEO) works across the state to support Florida s economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.
The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service 711.)
Let DEO s mission become yours. To find out more about us, click on the link :
http:
//www.floridajobs.org/
The Work You Will Do:
The Benefits Services Specialist I is a member of the Reemployment Assistance Escalation team of the Division of Workforce Services.
The Difference You Will Make:
This position assists the RA program to ensure compliance with state and federal regulations and to provide eligible citizens with benefits. DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow:
DEO encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with DEO s Vision and Mission, the employee:
- Furthers Florida s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
- Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
- Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
- Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
- Uses knowledge acquired through education, training, or experience to complete tasks.
These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.
Where You Will Work:
This position is located in the Ashley Building in the Koger Center, Apalachee Parkway, Tallahassee, FL
Tallahassee is Florida s Capital City and continues to grow attracting development and new business. Tallahassee is a mid-sized city in the heart of Florida s Big Bend. DEO is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the Capitol. Each spring, the legislative session opens and people pour in to see the State perform its business. So regardless of what brought you here, being here will guarantee you an experience vibrant with entertainment, culture and delight. Tallahassee is:
- Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music and natural resources (https:
//talgov.com/ ) - Home to major college campuses, Florida State University(FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
- Approximately 22 miles from the nearest beach ( https:
//choosetallahassee.com/beaches-near-tallahassee/ )
- Within a state having no state income tax for residents of Florida
WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK!!
State Group Insurance coverage options+ Retirement plan options, including employer
(health, life, dental, vision, and other supplemental options) contributions (FYI, please click www.myfrs.com)
Nine paid holidays and a Personal Holiday each year Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required) Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities) Ongoing comprehensive training provided
Career Growth Highly skilled, professional environment
+For a more complete list of benefits, visit www.mybenefits.myflorida.com.
- We care about the success of our employees.
- We care about the success of our clients.
- We are always improving our technology, our tools, our customer s experiences and ourselves.
- A rewarding experience for reliable, compassionate and professional employees.
Pay:
$34,501.44 - $39,000
Your
Responsibilities:
Persons employed in this position must be thoroughly familiar with the Florida Reemployment Assistance (RA) law, rules precedent decisions, federal regulations, and procedures of the RA program. This position requires the incumbent to assist in improving all work processes and to assist in meeting the missions and goals of the department. When necessary or requested, attend training and be willing to cross train to enhance knowledge, skills and abilities.
Assists with conducting research, planning, analysis, design, development, and the maintenance of RA program resources. Collaborate with pertinent department staff and external entities to ensure RA processes conform to the requirements of state and federal RA Laws regulations, policies and procedures.
Assists customers with problems of a high priority and technical nature which involves all facets of DEO s RA program. The customers are referred from the Governor s Office, DEO Director, Legislative Liaison s Office, RA Director s Office, DEO External Affairs, Communication s Office, Employ Florida Marketplace, Office of RA Appeals, RA Appeals Commission, Office of the General Counsel, Office of Civil Rights, the Inspector General s Office, and elected officials offices. The customers may be RA claimants, employers, or elected officials. Assistance may be provided by telephone, electronic mail, or U.S. mail. These priority requests require expedited service.
Answers inquiries from claimants, employers, other units within the RA program, governmental agencies and other interested parties concerning the RA program, individual claims, and application of the Florida RA law. The inquiries may be in the form of correspondence, telephone calls, or personal visits. This can involve extensive research to determine whether actions taken on a claim are valid or whether changes should be made.
Consults with RA management as needed to resolve office related issues or technical and procedural issues which are having an adverse effect on the Reemployment Assistance program and service to the department customers.
Plans, coordinates, attends, conducts and participates in workshops, conferences, and staff meetings pertaining to the RA program.
Performs other related duties as required.
Required Knowledge, Skills, and Abilities:
- Knowledge of reemployment assistance law, rules, policies and procedures.
- Ability to collect, evaluate and analyze data relating to reemployment assistance programs.
- Ability to review reemployment assistance functions to measure effectiveness.
- Ability to develop training materials and train others.
- Ability to work independently.
- Ability to utilize problem-solving techniques.
- Ability to plan, organize and coordinate work assignments.
- Ability to effectively communicate verbally and in writing.
- Ability to establish and maintain effective working relationships with others.
Qualifications:
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.
Minimum
- Duties and responsibilities of this position must be performed at the official work site of the Department.
Preferred -
- Having at least 1 years of experience working in the Reemployment Assistance (RA) program.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Estimated Salary: $20 to $28 per hour based on qualifications.
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