Client Services Executive II
Client Services Executive IIWe're looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together.
These core values embody our diverse and inclusive culture and help us live out our mission of getting people the care they need when they need it.
Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry.
We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.
Salary Range:
$135700 - $278300 SalaryThis compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range is $135700 - $278300 SalaryBenefits
Summary:
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.
Opportunities to work from home Competitive wages with opportunities to earn annual merit increases Paid development hours to use for community development! Generous paid time off, 8 company holidays, and 2 floating holidays per year $1,000 Colleague Referral Program Enterprise Recognition Program rewarding colleagues for their extraordinary work Exclusive discounts on travel, activities, and merchandise via work discount program Colleague Assistance Program that provides free counseling and financial services Tuition Reimbursement Program including certifications Quantum Health:
A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions Medical, dental, and vision insurance Pre-Tax FSA and HSA health savings accounts 401(k) matching Company paid life insurance Company paid short term and long-term disability Referral program Healthcare concierge The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.
Advanced professional role, serving clients by identifying and providing product-based solutions to satisfy their unique needs.
Sells products and/or services and manages relationships with existing named accounts to ensure satisfaction, alignment of One Call's Workers Compensation Strategy with One Call's Corporate Strategy, account retention, and continued revenue growth.
Assigned to large, complex, high visibility, strategic, or tactically important accounts.
Determines methods and procedures towards strategic initiatives and may coordinate activities of other personnel.
Expert professional role primarily focused around One Call's largest client segment.
Having broad expertise or unique knowledge, uses professional concepts in developing resolution to critical issues and broad design matters.
Works independently on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results.
Creates formal networks involving coordination among groups.
Expected to be primary mentor for others on staff and is a role model for rest of team.
Effectively communicates with all levels of technical and non-technical personnel.
Ability to provide communication on issues or complex information to a wide audience based on knowledge.
Assigned to the most highly visible, sensitive and critical accounts.
GENERAL DUTIES &
Responsibilities:
Meets with current and future customers to review product portfolio and create custom solutions based on need and desired outcome.
Provides product service or technical information by answering customer questions or requests, RFPs, or RFQs May negotiate contract terms and close sales by agreeing to terms and conditions.
Prepares custom presentations and reports for head office and keeps customer records.
Attends sales calls or on-site visits, and reviews quotes/proposals.
Provides product feedback to appropriate stakeholders and development teams based on client input.
May ensure that post-sales support or implementation services meet customer expectations.
Serves as a leader of authority with expert-level knowledge in one or more areas.
Makes authoritative decisions and recommendations.
Plans, organizes, & guides projects as needed.
May be called on to consult in other areas.
Works to achieve assigned annual sales quota.
Demonstrates product and industry knowledge including various solutions, market strategies, and competitive intelligence.
Ensures accurate forecasting and pipeline management as well as accurate content and certification of information in sales software for assigned clients.
Implements account coverage methodologies that ensure 100% renewal rates of current One Call clients.
Identifies and reports at risk clients and escalates to executive management; prepares, implements and executes at risk plan.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
A BS/BA degree from an accredited college/university; MBA or advanced degree in related field of study preferred.
A minimum of 5 years of sales solutions engineering/architecture experience required; 10 years preferred.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Excellent verbal and written communication skills Excellent interpersonal and conflict resolution skills Excellent ability to influence decision making.
Excellent organizational skills and attention to detail Strong analytical and problem-solving skills Proficient with Microsoft Office Suite or related software Strong competencies with customer relationship management (CRM) system tools Comprehensive understanding of analytics/dashboards and ability to relay results to clients.
Knowledge of and experience with varied human resource information systems PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:
During in office or home settings, this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
During duties located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving or manage air travel), sit, use hands and fingers, speak, and hear.
The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft.
height).
Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
The work environment utilizes florescent lighting; noise level is moderate.
The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
Please be advised this job description is subject to change at any time.
Recommended Skills Analytical Architecture Attention To Detail Conflict Resolution Coordinating Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
These core values embody our diverse and inclusive culture and help us live out our mission of getting people the care they need when they need it.
Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry.
We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.
Salary Range:
$135700 - $278300 SalaryThis compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range is $135700 - $278300 SalaryBenefits
Summary:
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.
Opportunities to work from home Competitive wages with opportunities to earn annual merit increases Paid development hours to use for community development! Generous paid time off, 8 company holidays, and 2 floating holidays per year $1,000 Colleague Referral Program Enterprise Recognition Program rewarding colleagues for their extraordinary work Exclusive discounts on travel, activities, and merchandise via work discount program Colleague Assistance Program that provides free counseling and financial services Tuition Reimbursement Program including certifications Quantum Health:
A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions Medical, dental, and vision insurance Pre-Tax FSA and HSA health savings accounts 401(k) matching Company paid life insurance Company paid short term and long-term disability Referral program Healthcare concierge The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.
Advanced professional role, serving clients by identifying and providing product-based solutions to satisfy their unique needs.
Sells products and/or services and manages relationships with existing named accounts to ensure satisfaction, alignment of One Call's Workers Compensation Strategy with One Call's Corporate Strategy, account retention, and continued revenue growth.
Assigned to large, complex, high visibility, strategic, or tactically important accounts.
Determines methods and procedures towards strategic initiatives and may coordinate activities of other personnel.
Expert professional role primarily focused around One Call's largest client segment.
Having broad expertise or unique knowledge, uses professional concepts in developing resolution to critical issues and broad design matters.
Works independently on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results.
Creates formal networks involving coordination among groups.
Expected to be primary mentor for others on staff and is a role model for rest of team.
Effectively communicates with all levels of technical and non-technical personnel.
Ability to provide communication on issues or complex information to a wide audience based on knowledge.
Assigned to the most highly visible, sensitive and critical accounts.
GENERAL DUTIES &
Responsibilities:
Meets with current and future customers to review product portfolio and create custom solutions based on need and desired outcome.
Provides product service or technical information by answering customer questions or requests, RFPs, or RFQs May negotiate contract terms and close sales by agreeing to terms and conditions.
Prepares custom presentations and reports for head office and keeps customer records.
Attends sales calls or on-site visits, and reviews quotes/proposals.
Provides product feedback to appropriate stakeholders and development teams based on client input.
May ensure that post-sales support or implementation services meet customer expectations.
Serves as a leader of authority with expert-level knowledge in one or more areas.
Makes authoritative decisions and recommendations.
Plans, organizes, & guides projects as needed.
May be called on to consult in other areas.
Works to achieve assigned annual sales quota.
Demonstrates product and industry knowledge including various solutions, market strategies, and competitive intelligence.
Ensures accurate forecasting and pipeline management as well as accurate content and certification of information in sales software for assigned clients.
Implements account coverage methodologies that ensure 100% renewal rates of current One Call clients.
Identifies and reports at risk clients and escalates to executive management; prepares, implements and executes at risk plan.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
A BS/BA degree from an accredited college/university; MBA or advanced degree in related field of study preferred.
A minimum of 5 years of sales solutions engineering/architecture experience required; 10 years preferred.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Excellent verbal and written communication skills Excellent interpersonal and conflict resolution skills Excellent ability to influence decision making.
Excellent organizational skills and attention to detail Strong analytical and problem-solving skills Proficient with Microsoft Office Suite or related software Strong competencies with customer relationship management (CRM) system tools Comprehensive understanding of analytics/dashboards and ability to relay results to clients.
Knowledge of and experience with varied human resource information systems PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:
During in office or home settings, this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
During duties located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving or manage air travel), sit, use hands and fingers, speak, and hear.
The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft.
height).
Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
The work environment utilizes florescent lighting; noise level is moderate.
The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
Please be advised this job description is subject to change at any time.
Recommended Skills Analytical Architecture Attention To Detail Conflict Resolution Coordinating Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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