SENIOR IT ANALYST - 72002204
Requisition No:
361941
Agency:
Management Services
Working Title:
SENIOR IT ANALYST - 72002204
Position Number:
72002204
Salary:
$50,000.00 - $62,000.00
Posting Closing Date:
05/19/2021
Senior IT Analyst
Office of Information Technology
State of Florida Department of Management Services
This position is located in Tallahassee, FL
The Florida Department of Management Services (DMS) is a customer-oriented agency responsible for managing the various business and workforce-related functions of state government. Under the direction of Governor Ron DeSantis and DMS Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, technology, private prisons, fleet, and federal property assistance programs utilized throughout Florida s state government. DMS is relied upon to establish, maintain and improve the business processes used by state employees to create a better, not bigger government. DMS facilitates the delivery of these programs and services and provides tools and training to bolster the efficiency and effectiveness of the state s workforce. It is against this backdrop that DMS strives to demonstrate its mission, We serve those who serve Florida. DMS employees embody four pillars on a daily basis:
lead by example, serve with excellence, create efficiencies, and challenge the status quo.
This position reports to the Information Technology section, which provides computer and network support for a wide range of DMS business needs. The position calls for strong team involvement and an ability to collaborate and work effectively with other technicians, customers, and management.
Position
Responsibilities:
Experience with the following:
Active Directory; Azure; Microsoft 365; Exchange Online; Windows 10; Network Infrastructure; Mobile Device Management; Group Policy Management; Multi-factor authentication; DNS management; and DHCP management.
Preferred experience with the following:
Powershell; Intune; SCCM; and other operating systems.
Specific responsibilities of the Senior IT Analyst include, but are not limited to, the following:
- Lead or assist with new project implementation, planning, deployment, maintenance, and training.
- Conduct cloud and on-premise environment audits. Reviews for security, functionality, and vendor configuration changes and present findings and recommendations for changes, if discovered to OIT leadership.
- Assist with system administration tasks on multiple platforms as required.
- Identify network problems and resolve in accordance with incident handling procedures and DMS policies.
- Monitor network resources for performance and security anomalies.
- Provide oversight and maintenance of agency Mobile Device Management (MDM), Mobile Application Management (MAM), Multi-factor authentication, and other security solutions.
- Assist LAN and Desktop Support staff with technical isues and troubleshooting.
- Assist LAN and Desktop Suport staff with developing and maintaining DMS networks and information systems documentation.
- Configure and install desktop computer and network hardware and software.
- Maintains all job-related information secure and confidential in order to protect workplace information and to assure compliance with confidentiality requirements. Enforces industry best practices regarding information security.
- Perform other related work as assigned and required.
Knowledge, Skills, and Abilities:
- Knowledge of cloud-based architecture, network, workstation and function-specific device management in an enterprise environment (including enterprise management and reporting tools), change management processes, helpdesk support, network design, configuration, and troubleshooting.
- Knowledge of enterprise level mass application and technology deployment tools and strategies.
- Able to perform system administration tasks on servers performing various roles and functions.
- Ability to interface with internal/external customers in order to provide information, explain procedures, answer questions and provide support.
- Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques.
- Excellent problem-solving skills, communication proficiency, time management, project planning, sound judgement, leadership, and strong organization skills.
- Ability to give attention to detail, spot errors quickly and maintain focus when working on long tasks.
- Ability to write accurate and complete technical documentation.
- Strong written and oral communication skills.
- Ability to work independently.
- Standing, sitting, walking, balancing, lifting/carrying, pushing/pulling, bending/stooping/twisting, crouching/squatting, kneeling/crawling, and reaching. Exerting up to 20 pounds of force frequently.
Minimim Requirements:
- A bachelor s degree in Computer Science or a related field from an accredited college or university. Professional computer support experience may be substituted for education.
- Five years of work experience managing workstations, servers, and networks.
- Five years of work experience supporting environments with 500
users. - Two years of experience with Microsoft 365/Azure.
- One year of experience with an MDM solution.
- One year of experience with a multi-factor authentication solution.
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.myflorida.com
DMS.Veterans@dms.myflorida.com
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Estimated Salary: $20 to $28 per hour based on qualifications.
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