Help Desk / Remote Technical Support / Customer Service
Paul C. Mitchell
303 S. Lipona Road Apt. 12 D • Tallahassee • Florida • 32304
(954) 573-4226 • Paulmitchell_767@hotmail.com
Objective: To obtain a challenging position within a company where I can utilize my skills and
education, while offering an opportunity for professional growth and career advancement.
Integrated Systems Analysts (Aetna), Plantation, FL 01/12 – 08/13
Helpdesk Support Specialist & Desktop Support Specialist
Utilized diagnostic tools to resolve issues for Aetna internal & external employees.
Provided phone tech support for Aetna employee's related software & hardware issues.
Conducted desktop rollouts for Aetna employees - Windows XP to Windows 7 migrations.
Resolved VPN, Virtual machines, Active directory, Citrix, wireless router & internet related issues.
Teleperformance, N. Lauderdale, FL 08/09 – 07/11
Customer Service Representative (Tier 3) & Installer Helpdesk (HughesNet & AT&T)
Utilized diagnostic tools to resolve issues for HughesNet customers.
Provided installer support for HughesNet satellite technicians.
Conducted (IHD) phone support for AT&T DSL installation technicians.
Provided tech support for customers with PC & Macintosh issues.
Integrated Strategies & Support, Manhattan, N.Y.
PC Technician (HP Contract) 09/07 - 01/08
Provided disk imaging of company data, etc. for future PC rollouts for users at DPW.
Reading and interpreting manuals and specifications to determine the type of tools to use.
Provided hardware support like power supply replacement for Hewlett Packard desktops.
Prepared Desktops for shipment to oversea law firms of David, Polk, & Wardwell.
Developing excel spreadsheets for inventory of parts for site HP Project Manager.
United States Army Reserve Unit Supply Specialist 06/92 - 09/94
United States Army National Guard Materials Handler Forklift Operator 09/88 - 08/89
Skills And abilities:
Accurately performs assigned tasks with awareness of all company requirements and policies.
Promotes harmonious working relationships with staff and outside business representatives.
Possesses excellent oral and written communication skills and interpersonal relationship skills.
Interprets a variety of instructions furnished in written, oral, diagram, or schedule forms.
OSHA classroom training and certification.
Software: Windows XP, 7, 8, Mac OS, Vsphere, Citrix, Cisco VPN, MS Office Suites, Remote Desktop, Virus Removers
Hardware: Personal Computers, laptops, imaging machines, printers, modems, routers; and switches
Education: ASA Institute College of Advanced Technology, Brooklyn, N.Y.
Major: Network Management and Administration
Associate in Applied Science
Graduated: February 02, 2004
REFERENCE: Available upon request.