Customer Service/Warehouse Associate/Clerical

Eric C. Lucas

2996 Whirlaway Trail

Tallahassee, Fla.32309

Cell: 251-680-5217                                                                               Eric.Christopher1975@yahoo.com

Objective:

Seeking a Business Management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of a solid organization.

 

Education and Training:

Tallahassee Community College, Tallahassee, FL, United States                                             Associate Degree 

Florida State University, Tallahassee, FL, United States                                                            

 

Skills Highlights:

  • Proven patience and self-discipline                         
  • Exceptional time management skill
  • Natural leader
  • Innovative thinker
  • Relationship and team building

 

Professional Experience:

Bond Community Health Center                                                                                     July 2011 – March 2016

Intake Specialist

  • Responsibilities include providing superior customer service to all internal and external clients.
  • Schedules patient care procedures accurately (procedure, exam, area or physician referral, location, time of procedure); balances exams with patient/customer time request and provider availability.
  • Interview patient's to obtain patient demographic information and documents in computer systems.
  • Coordinates with physician's office and/or ancillary department regarding additional information needed to obtain pre-certification and insurance benefits.
  • Pre-registers patient cases by entering complete and accurate information in computer system prior to patient's arrival.
  • Identify and verify all essential information pertaining to intake, insurance verification/eligibility, and precertification on all applicable patient accounts. Revises information in computer systems as needed.
  • Reschedules exams at patients or departments request.
  • Initiates confirmation call back to the patient to include: appointment reminder, location, time, prep instructions, and financial responsibility.
  • Ensures all exams are scheduled with proper clinical indicators and coding nomenclature.
  • Counsels patients when an "out of network" situation becomes apparent or other potential payor technicalities arise. Identify funding source and additional information needed to secure accurate billing and/or patient financial responsibility.
  • Coordinates as needed with other departments/ancillary areas for special needs or resources.
  • Demonstrates ongoing competency skills including above level problem solving skills and decision- making abilities.

 

 

 

 

 

 

 

 

 

 

 

 

 

Cumulus Broadcasting                                                                                                      November 2000 - February 2009

Air Personality / Assistant Production Director                               

  • Perform a live on-air shift following station format guidelines and requirements, including operating all audio consoles, broadcast automation equipment, EAS equipment, and computers as necessary. 
  • Voice and produce high quality, commercials. 
  • Follow all FCC rules, EAS requirements, state and federal laws, and company policies. 
  • Follow and maintain radio station commercial, program and transmitter logs as required. 
  • Represent the station in the community at station events and promotions, host and MC community events; participate in charity and non-profit functions, and host station promotional appearances & broadcasts. 
  • Contribute to Company efforts by working effectively in a team environment to develop and maintain positive rapport with other staff members, management, clients and listeners. 
  • Provides quality service and assistance to all customers, potential customers, employees and vendors on an ongoing basis. 
  • Produce transcripts, program logs and running orders.  
  • Edit audio packages with digital editing software.
  • Contributed to the creative input of a show, for example updating scripts.

 

 

McDonald’s                                                                                                                         March 1999 - July 2002

Shift Manager                                                                           

  • Guide, organize and direct crew members on all stations to ensure a smooth and efficient operation.  
  • Helped to refine operational abilities of crew members, by use of ‘on the job training’ techniques and by corrective coaching.  
  • Helped crew members to become competent in all areas by completing shift log as required and or supporting the crew trainers to do so, day to day.  
  • Supported the Training Manager in the delivery of the store training grade.  
  • Assist as required in the delivery of crew performance reviews.  
  • Participated in crew training classes as required.  
  • Participated in the orientation and initial training of Crew Members as required.

 

 

Allstate Insurance                                                                                                              December 1998 - February 2000

Claims Analyst

  • Evaluate claims to determine potential liability, establish loss and expense reserves, formulate resolution plans and proposals.
  • Work with management and counsel in overall direction and resolution of litigation and manage litigation costs.
  • Make recommendations and establish action plans for the disposition of reported claims.
  • Report regularly to reinsurers and assist with reinsurance collections.
  • Provide written and verbal reports to management.
  • Perform assigned accountabilities in accordance with established departmental guidelines to include evaluations, authority levels, claim guidelines.
  • Utilize computer software for the completion of assigned accountabilities.
  • Handled and routed incoming mail and telephone calls when needed.

 

 

 

References Upon Request                                                        

 

  • ID#: 96984
  • Location: Tallahassee, FL , 32309

Don't Be Fooled

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  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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